If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
The deadline for canceling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods with proper packaging to the following address:
Shop no G-72, Star City Mall, Saddar Abdullah Haroon Road, Karachi
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
At Games4U, order security and customer trust are our top priority.
To ensure safe and verified transactions, the following dispatch rules apply:
Orders placed using a credit or debit card will be dispatched after 2–3 working days.
This delay is due to bank processing and payment verification procedures.
For customers choosing bank transfer:
• Share the payment slip with us on WhatsApp.
• Your order will be dispatched same day or next working day after confirmation.
• Instant delivery is available on bank transfer payments.
• For card payments, digital codes are delivered only after payment verification is completed.
• Once a digital code/gift card is issued, it becomes non-refundable and non-exchangeable, as codes cannot be reused.
• Dispatch timelines may vary on weekends or public holidays.
• Orders will not be processed until payment is verified.
• Sharing incorrect payment details may delay your order.
If you have any questions about our Returns and Refunds Policy, please contact us:
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